One must also consider the human impact, as a patient, do you really want to deal with a doctor who’s annoyed because he has an IT problem?
After a very vociferous meeting, a top management member slammed his fist on the table leading to a team leader to be designated to find a solution, and fast! Unfortunately, he was not a network administrator, nor a developer, nor a database administrator. He had no login authorizations, no logs, teams that were very unwilling to collaborate because they were already busy elsewhere. In short, and in normal times, it would become hard to find the source of the problem, and as a matter of fact, the problem had been going on for several months by now.
Fortunately, due to various performance problems, the organization had just invested in a NAPM (Network and Application Performance Management) tool. And as a matter of fact, Performance Vision had therefore just been installed, allowing our solution to find the problem that had been going on for several weeks, it was able to precisely address and diagnose it in just a matter of minutes.
PerformanceVision works by listening and analyzing all of the network and application transactions traffic in real time. There is no impact on the existing infrastructure. No agent to install, whether directly on the Server side, nor on the customer’s terminals. PerformanceVision allows to analyze all of the operations that are conducted by the users, as well as knowing the felt performance, and the elements that influence it.
This is the analysis protocol that was launched by the customer:
Check the performances of the questioned application
Verify that the network is not to be blamed
Access the users’ operations details
Check the database performances
Access the details of the SQL requests
Identify the slow SQL request
Would you like to read further in detail the full protocol used in this specific case? Check out our White Paper and the 6 steps to follow. Just click on this link to download it.